Frequently Asked Questions:
Independence Chair™

Manufactured by

Read on to learn everything you need to know about the Independence Chair™.

Delivery, Warranty, & Return Policy

Cleaning & Repairs

General

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Who is Enable Me?

Enable Me works with leading international manufacturers to offer cutting-edge products to patients and their medical providers. Established researchers at the world’s top universities and hospitals—including Johns Hopkins University, the National Institutes of Health, UCLA, Duke University, and others—test and use our equipment in their research and in the daily care and treatment of their patients.

Is the Independence Chair™ a wheelchair?

Is it difficult to operate the Independence Chair™?

No, the Independence Chair™ is easy to operate. The design includes pictograms on all knobs and levers that illustrate what each one of them is used for, so you always know what each lever does and how to make the chair do what you need it to do. Whether you choose a manual height adjustment or an electric height adjustment, you can find comfort in the fact that you are able to easily adjust your chair. If you have the electric height adjustment, you can stay seated in your chair while pressing a switch underneath the armrest that allows you to raise or lower your chair to your desired height. If you have the manual height adjustment, you will have to bear weight on your feet to change the height setting, but once you are up, adjusting the height is as easy as pressing the lever on the side.

What is the difference between the models?

The Independence Chair™ Manual has a manual gas spring, so you will need to be able to bear weight on your feet. The Independence Chair™ Electric has buttons on the armrest to help move you up and down electrically.The Independence Chair™ Plus is like the Cadillac of the chairs—it has a higher backrest for better lumbar support, a neck rest, and the capability to rotate 90º left and right. Find out more about these models on our product page.

How many models do you sell?

What are the common diagnoses/conditions that this chair is useful for?

Can my doctor prescribe an Independence Chair™ for me?

Is the Independence Chair™ covered by medical insurance? If so, how do I submit a claim to my insurance?

Does the Independence Chair™ qualify for The Americans with Disabilities Act (ADA)?

What is the expected lifespan of the chair?

Where are these chairs used?

Is the Independence Chair™ often used in the business environment?

What is the weight limit for the Independence Chair™ line?

Features

How much does the Independence Chair™ weigh?

How high is the Independence Chair™?

How high does the Independence Chair™ go?

The highest the Independence Chair™ Manual can go is 28.7 inches. The highest the Independence Chair™ Electric and Independence Chair™ Plus can go is 33.4 inches. Find out more about our height settings here.

For more information and to receive a consultation on which height setting is best for you, please reach out to a Quality of Life Expert at 866.738.6552, Option 1 or email us at hello@enableme.com.

How low does the Independence Chair™ go?

The lowest the Independence Chair™ Manual can go is 16.7 inches. The lowest the Independence Chair™ Electric and Independence Chair™ Plus can go is 17.2 inches. Find out more about our height settings here.

For more information and to receive a consultation on which height setting is best for you, please reach out to an Quality of Life Expert at 866.738.6552, Option 1 or email us at hello@enableme.com.

Tell me about the height adjustment.

How high is the seat from the floor?

How do I adjust the back?

There are two methods: a lever and a knob. The short and skinny lever towards the top pulls upward and unlocks the backrest, allowing you to adjust the angle of it. Once you find the angle that works best for you, you can secure it back in place by pulling the lever back down.

The second method is a knob toward the bottom of the seat. If you pull this knob, it allows you to loosen the backrest post. From there, you can move the backrest up or down, giving you a taller or shorter backrest. Once you adjust it, go ahead and pull that knob down again to lock it into place.

How do I adjust the seat?

How do I set the locking wheels?

Do all four castors lock?

Can you tell me about the swivel options?

The Independence Chair™ Manual and the Independence Chair™ Plus offer a 90º swivel of the seat to the left and the right, offering additional range of movement to the user while performing their daily activities.

The Independence Chair™ Electric is fixed, which means that this option does not swivel. However, due to the 360º rotation of the wheels, you can easily move around in the chair while seated—especially while grabbing on to other surfaces.

Why is electric better than manual?

Both options are great. However, if you are not able to bear weight on your feet, the Independence Chair™ Electric may be the better choice, as it allows you to raise or lower the chair without having to get up out of your seat. Some of our users even use the Independence Chair™ Electric to raise the height of the seat to an almost standing position in order to help them exit the chair and reduce the amount of pressure on their knees, joints, and muscles. It also helps the user with limited mobility stay safe because they do not have to reach for a lever to raise or lower the chair.

Do I need an extension cord to use the Independence Chair™?

How long does the battery last?

What does a new battery cost?

How long does a battery charge last?

How do I recharge the battery?

What accessory options are available?

We have four different accessories, as well as an accessory bundle.

Foot Ring
The foot ring is a type of foot rest that is attached to the base of the frame of the chair. This allows the user to rest their feet while using the chair, adding additional comfort and support. It stays securely at the bottom of the chair while the user is seated. If the user does not need to use the footrest, they can fold the footrest up and out of the way.

Foot Lock
The foot lock is at the base of the chair. This will allow the user to use their foot to lock the chair into place while standing so they do not have to bend over and lock the chair into place by hand. This is also beneficial for a companion or caregiver who is guiding the chair around the house along with the user.

Companion Bar
The companion bar attaches to the back of the chair. This allows the user to use the chair as a walker. It can also be used by a caregiver or loved one to walk the chair around.

Durable Seat Protector
The durable seat protector keeps the chair safe from any accidental spills or damage.

Accessory Bundle
With this package, you will receive all four accessories. By purchasing all four accessories together, you will receive a cost savings of $150.

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Design

Where is the Independence Chair™ made?

What color is the frame?

Does the Independence Chair™ come in different colors?

Can I have the Independence Chair™ in a different color than the ones that you mentioned?

What is the fabric like?

What is the fabric made out of?

What is the width of the Independence Chair™?

Is there a cover for the seat?

Is there a cover for the back?

Will the chair work on carpet?

Will the chair work on Mexican tile?

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Payment

Which payment forms do you accept?

If I buy two, can I get a discount?

Can I finance the Independence Chair™?

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Delivery, Warranty, & Return Policy

Do you ship orders within the United States?

Yes, we ship to all 50 states—including Alaska and Hawaii.

How soon can I receive my Independence Chair™?

Do I have to assemble the chair?

Do you have white glove delivery?

What is white glove delivery?

For an extra fee, the delivery person will unbox the chair for you and remove all of the packaging—or, in the case of a return, store the packaging somewhere in your facility or home.

White Glove delivery includes a two (2) person team, two flights of stairs, room of choice placement, unpacking, light assembly, 20 minutes onsite and debris removal. Mutually agreed upon delivery date and 4 hour delivery window. There may be exceptions where the local terminal only delivers once a week to remote areas. On these rare occasions it may take up to seven days to deliver.

What does white glove delivery cost?

Is there a warranty?

What does the warranty cover?

What if I don’t like the Independence Chair™?

What is your return policy?

Do you have any demos available?

Is the Independence Chair™ often used in the business environment?

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